Terms of Use

The Moneyhub Service (“the Service”) consists of the Moneyhub.com website (“the Site”), the software applications hosted or made available by us and any other related content and materials, however you access them, whether via the Site or via mobile or tablet app.

These terms of use, together with the Privacy Policy and any other policies referred to in them (collectively, “the Terms”), apply to your use of the Service. Please read the Terms carefully before you start to use the Service. By using the Service, you indicate that you accept the Terms and that you agree to abide by them. If you do not agree to the Terms, please refrain from using the Service.

1. Information about us

The Service is owned and operated by Moneyhub Financial Technology Ltd (referred to as “we”, “our”, “us”, “Moneyhub”). We are a limited company registered in England and Wales (company reg. no. 06909772) and have our registered office at C/O Roxburgh Milkins Limited, Merchants House North, Wapping Road, Bristol, BS1 4RW, United Kingdom., with our principal place of business at Runway East Temple Meads, 101 Victoria Street, Bristol, BS1 6PU, United Kingdom. Our VAT number is GB343601232. We are registered with the Information Commissioner (No. Z2507137); and authorised and regulated as a Payment institution by the Financial Conduct Authority in the United Kingdom with reference number: 809360.

2. Access to the Service

2.1 We shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for routine and emergency maintenance. However, access to the Service is not guaranteed. From time to time we may withdraw or amend any of the content and services provided without notice. We will not be liable if the Service or any content is unavailable at any time for any reason. From time to time, we may restrict access to some parts of the Service, or the entire Service, including to users who have registered with us.

2.2 We agree to provide the Service with reasonable skill and care and in accordance with all applicable laws and regulations.

2.3 You are responsible for making all arrangements necessary for you to have access to the Service (for example ensuring you have an available internet connection).

2.4 If you become a registered user of the Service and create an account (“User Account”) with us, you will require a valid email address and will be asked to enter a username, password and any other piece of information we deem necessary as part of our security procedures. You must treat such details and information as confidential. You are responsible for everything done using your User Account. In order to create a User Account, you must be at least 18 years of age and resident in the UK.

2.5 You must provide us with your contact details in the form of your email address, and any other details we collect from you at registration, so that we can administer the Service and your User Account. You must not impersonate or try to impersonate another person when providing us with information. If you think that someone else may have access to, or be using, your password or User Account without your consent, you must tell us as soon as possible by emailing support@moneyhub.com

2.6 We have the right to disable any username or password, whether chosen by you or allocated by us, at any time. We also have the right to suspend or terminate any User Account at any time.

2.7 By creating a User Account, you certify that all information you provide in the registration is accurate. You must have a valid email address registered with us at all times. If an email that we send to you should bounce for some reason, your User Account may be temporarily suspended until you contact us with a verifiable address.

2.8 By creating a User Account you consent to receive regular communications from us regarding the Service. These communications will include important notifications, updates and information regarding the Site or the Service. If you do not want to receive communications regarding the Service, you must cease to use the Service and ask us to delete your account. You can request this by selecting the option within the Moneyhub app, by contacting us in writing at Moneyhub Financial Technology, 101 Victoria Street, Bristol BS1 6PU or by email at support@moneyhub.com.

3. Information, not advice

3.1 Contributions, articles, commentary, charts, data visualisations and other materials posted within our Service are provided for general information only. Content within the Service is not, and should not be construed as, financial or other professional advice. You should not rely on the content within our Service as the basis for making a financial decision. If in doubt, you should seek professional advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our Service, or by anyone who may be informed of any of its contents.

3.2 The Service is the Moneyhub functionality and the content in the Service made available by Moneyhub. If a third party is using the Service to perform functions or provide you with advice (for example, your Financial Adviser (FA) is providing you with financial advice), then that advice is a separate service provided by the FA and is not a part of the Service. Moneyhub has no responsibility for and is not liable for any advice or service provided by your FA or other third party.

4. Prohibited uses

4.1 You may use the Service only for lawful purposes. In particular, you may not use the Service:

• in any way that breaches any applicable local, national or international law or regulation;

• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

• for the purpose of harming or attempting to harm any person in any way;

• to send, knowingly receive, upload, download, use or re-use any material which is defamatory, contains any material which is obscene, offensive, hateful or inflammatory, promotes sexually explicit material, promotes violence, or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

• to send, knowingly receive, upload, download, use or re-use any material which infringes any copyright, database right or trade mark of any other person;

• to send, knowingly receive, upload, download, use or re-use any material which is likely to deceive any person, be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence, promote any illegal activity, be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety, be likely to harass, upset, embarrass, alarm or annoy any other person, be used to impersonate any person, or to misrepresent your identity or affiliation with any person, gives the impression that it emanates from us, advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse;

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

4.2 You also agree:

• not to reproduce, duplicate, copy or re-sell any part of the Service;

• not to access without authority, interfere with, damage or disrupt:
   

1. any part of the Service;

2. any equipment or network on which the Service is stored;

3. any software used in the provision of the Service; or

4. any equipment or network or software owned or used by any third party;
    

• not to reverse engineer or reverse compile any of the technology used to provide you with the Service, including but not limited to, any applications associated with the Service;

• not to use any valuation Services made available by Moneyhub through the application for making any commercial or business decisions.

• not to do or say anything that would bring the Service or Moneyhub into disrepute.

5. Viruses, hacking and other offences

5.1 You must not misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Service, the server/servers on which the Service or any part of it is stored or any server, computer or database connected to the Service. You must not attack the Service via a denial-of-service attack or a distributed denial-of service attack or in any other way.

5.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.

5.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Service or to your downloading of any material posted on it, or on any website linked to it.

6. Intellectual property rights

6.1 We are the owner or the licensee of all intellectual property rights in the Service, and in the material published within it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 Unless you have a User Account, you may print off, and may download extracts, of any page(s) from our Site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

6.3 You must not use any part of the Service for commercial purposes without obtaining a licence to do so from us or our licensors.

6.4 As also detailed in the Privacy Policy, we may need to share information about you with certain service providers who help us to deliver the Service to you (for example third party technology companies who may provide elements of the Service’s functionality). We refer to such service providers as (“Data Service Providers”). Data Service Providers will only use your information to help provide the Service, they will not market to you. By using the Service, you agree to grant us and our Data Service Providers, a non-exclusive, royalty free and worldwide licence to use the information, materials, data and other content that you provide via the Service (“Content”). We and the Data Service Providers may use, modify, display, distribute and create derivative materials using the Content for the purpose of providing the Service to you.

7. Links to and from our Service

7.1 You may link to our Service, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The website from which you are linking must comply in all respects with any content standards set out in these Terms. The Service must not be framed on any other site.

7.2 If you wish to make any use of material on the Service other than that set out above, please address your request to support@moneyhub.com.

7.3 Where the Service contains links to other sites and resources provided by anyone other than Moneyhub, these links are provided for your information only. We do not recommend and have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Information about you and your use of the Service

We process information about you in accordance with our Privacy Policy. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate and up to date.

9. Paid for Services

9.1 We offer paid for services which include additional functionality for a subscription fee (“Paid for Services”). If you choose to upgrade to a Paid for Service, you will be charged for use of the Service in accordance with the payment page, your subscription choice and method of payment (“Payment Method”). All subscription fees are payable in advance. Subscription fees will be billed automatically to the Payment Method at the start of the monthly, annual period or other period, as applicable, and, unless stated as being a one-off fee, will auto-renew until your membership is terminated. Some Paid for Services may be paid for on your behalf (for example, your FA or your employer).

9.2 The renewal subscription fees will be the same as the initial charges unless you are otherwise notified in advance. You authorize Moneyhub to charge your Payment Method for the appropriate subscription charges and fees and for any other purchases you elect to make via the Service We reserve the right to increase membership fees or to institute new fees at any time upon reasonable notice posted in advance on the Service. Members changing from monthly to annual memberships will have the annual rates take effect at the beginning of the next billing date. If you upgrade your membership or add new categories of service to your account, such changes may result in a new billing date effective upon the date you elect such upgrade or addition. ALL PURCHASES ARE FINAL AND NO REFUND WILL BE GIVEN FOR UNUSED PORTIONS OF YOUR INITIAL OR ANY RENEWAL MEMBERSHIP PERIOD.

9.3 Whichever subscription option you choose, you may give notice to terminate your subscription at any time but you will not be refunded for any unused element of the relevant Paid for Service. For example, if you opt for a monthly subscription, you may give notice to terminate your subscription at any time but your subscription will terminate at the end of the month in which you give notice and you will not be refunded the charge for that month. If you opt for the annual subscription, you may give notice to terminate at any time but your subscription will terminate at the end of the year and you will not be refunded your annual subscription charge.

9.4 Your access to Paid for Services is subject to your payment of the relevant subscription fee. In the event that we are unable to debit payment from you, we may suspend your access to the Paid for Service until payment is made.

9.5 We may agree to provide you with a free trial to Paid for Services. On expiry of the trial, your subscription may automatically commence unless you have informed us that you do not wish to continue your subscription following the trial period.

9.6 A third party may pay us for your access to the Paid for Services (for an example, your employer or your FA). Your access to the Paid for Services may be suspended or terminated if such third party ceases to pay on your behalf.

Payment Services

When you use our Payment Initiation Service, we enable you to initiate each payment order by passing you directly to the systems of your payment account service provider (“PSP”) to follow your PSP’s instructions. You agree to provide us or your PSP (as the case may be) with the necessary payment order information, including support documents requested, such as invoice(s) and/or related contract with the person or entity you intend to pay (“Payee”).

A payment order is provided to and received by your PSP in accordance with its agreement with you, including any specified cut-off times. Once your payment order has been received, you may not revoke it or otherwise withdraw your consent to the execution of the relevant payment transaction.

We and/or your PSP may from time to time notify you of certain limits in the way the Service or any part of it can be used (“Customer Limit”). You shall not use the Service in breach of any Customer Limit without our prior written approval (to be given in our sole and absolute discretion). For the purposes of this Clause 4.3 we may give such written approval via an electronic authorisation that you may not be able to store. Such Customer Limit(s) shall continue to apply unless and to the extent that we otherwise notify you in writing. We have the right to ask you for additional confirmation from the moment any Customer Limit is breached but shall not be obliged to do so.

We will be entitled to assume that a payment order and the payment transaction related to that payment order (“Payment Transaction”) has been authorised by you where a payment order is initiated.

We or your PSP may suspend the processing of any payment order where we or your PSP reasonably believe that the payment order or Payment Transaction may be fraudulent or involves any criminal activity, until the satisfactory completion of any investigation.

10. Connected Accounts/ Account Information Services

10.1 In some areas of the Service, you have the ability to connect to your bank accounts and other accounts you hold with third party institutions (“Third Party Accounts”). This enables us to access and retrieve data from your bank and other accounts to populate areas of the Service with details from those Third Party Accounts.

10.2 By using the Service to connect to Third Party Accounts, you authorise us and Data Service Providers (on an ongoing basis unless and until you deactivate the connection) to access the relevant third party source, on your behalf and as your agent, to retrieve information requested by you or otherwise available from the Third Party Account. You agree that the bank or other institution providing the Third Party Account(s) shall be entitled to rely on the foregoing authorisation and that the Service may not be endorsed or sponsored by any Third Party Account providers.

10.3 You may choose to access the Service or different versions of it through organisations other than Moneyhub who operate within the Moneyhub ecosystem (for example, your FA, your employer or a provider of your financial products) (“Third Party Members”). In order to engage with such Third Party Members, you may be required to accept additional terms and conditions which are specific to those Third Party Members.

10.4 Moneyhub cannot be responsible for the accuracy of data it receives from the Third Party Accounts or Third Party Members and you must ensure that it is (and continues to be) accurate. If at any time you choose not to link to a Third Party Account or Third Party Members you will stop receiving information from that Third Party Account or Third Party Member (for example up-to-date valuations) which may affect elements of the Service (for example, financial projections). Moneyhub cannot be responsible for any inaccuracies caused by you no longer having access to data or by data not being up-to-date.

11. Disclaimer of Warranties

By accessing and using the Service, you acknowledge and agree that your use of the Service and all information and content included in or accessible from the Service is provided on an “as is” and “as available” basis. To the fullest extent permissible by law, we and Data Service Providers disclaim all statutory or implied warranties, representations and conditions including but not limited those as to quality, merchantability, fitness for purpose and non-infringement.

12. Limitation of Liability

12.1 This clause sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents and subcontractors) to you under or in connection with these Terms, including your use of the Service. Nothing in these Terms limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or any other liability we cannot legally limit.

12.2 You assume sole responsibility for results obtained from the use of the Service, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you or by Third Party Account providers in connection with the Service.

12.3 Subject to clause 12.5, we shall not be liable to you, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise for the following types of loss whether direct or indirect and howsoever caused:

• loss of profit; or

• loss of goodwill; or

• loss of business; or

• loss of business opportunity; or

• loss of anticipated saving; or

• loss or corruption of data or information (other than as detailed in clause 12.5); or

• any special, indirect or consequential damage or loss suffered by the other party.

12.4 Subject to the foregoing provisions and 12.5 below, our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with these Terms and the Service shall be limited to £1,000 or the total subscription fees paid by you (if any), whichever is greater.

12.5 We shall be liable to you for any liability incurred by you as a result of any data loss caused by our negligence or breach of statutory duty up to an amount of £75,000.

13. Indemnification

You agree to indemnify us against any and all claims, losses, damages, expenses and costs (including legal fees and expenses) arising out of or in connection with your use of the Service in breach of these Terms, or infringement of third party rights, except to the extent that we have breached these Terms or been negligent.

14. Variations

We may revise these Terms at any time by amending this page located at www.moneyhub.com/terms-of-use or by sending you a notification via the Service or email. You are expected to check this page from time to time to take notice of any changes made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Site.

Notices.

1. Any notices required or permitted under these Terms, pursuant to applicable regulations, shall be provided to you in the English Language. In the event of any translation of documents or communications into another language for the convenience, the translated version shall be accompanied by the original English version.

2. Notices served under this Agreement shall be in writing and may be sent by email, facsimile or by post. The preferred method of communication is email.

3. Notices shall be sent to:

4. In the case of Moneyhub, in writing to:
   Moneyhub Financial Technology Ltd
   Runway East Temple Meads,
   101 Victoria Street,
   Bristol,
   BS1 6PU.
   Email: support@moneyhub.com

5. in your case, in writing to the address or email address provided to us on registration, as updated by you from time to time.

6. Notices sent by post will be deemed to have been received upon the expiration of two (2) Business Days after posting. Notices sent by facsimile will be deemed received on generation of a successful transmission notice or, if this falls after close of business, on the following working day. Emails will be deemed to have been received one hour after being sent or, if this falls after close of business, at 9.00 a.m. on the following working day provided that an undeliverable message has not been generated by then.

15. General Terms

15.1 These Terms comprise the entire agreement between you and us for the provision of the Service and supersede all prior or contemporaneous negotiations, discussions, representations or agreements, whether written or oral. No undertakings, promises, representations, or warranties shall have any legal effect unless expressly set out in these Terms.

15.2 If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the other provisions shall remain in force. The invalid or unenforceable provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

15.3 Nothing in these Terms shall give rise to any joint venture, partnership, or employment relationship between you and us.

15.4 Yodlee is a Data Services Provider, whose principal place of business is 3600 Bridge Parkway, Redwood City, California 94065 (Yodlee). Yodlee shall receive the benefit of, and be entitled to enforce, the indemnity in clause 13. Otherwise, these Terms do not confer any rights on any person or entity other than you and us.

15.5 No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

15.6 These Terms shall be concluded and interpreted and communicated in English.

16. Jurisdiction and applicable law

16.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, use of our Service although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

16.2 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Last updated: 1st December 2023 (v 8)