Moneyhub > WPS Migration

OTP / Verification emails are being sent promptly, but they are frequently ending up in users’ SPAM folders.

Affected users are encouraged to try again – If successful, please mark email as ‘not spam’ – If issue persists, please contact support

 

Quilter – Connectivity issue – Blocked by provider

Provider has introduced ReCAPTCHA MFA requirements, this has blocked the connection from working.

 

Trading 212 – Blocked by provider

Our technical teams have raised the issue with the provider – We are awaiting an update.

 

• Prudential – Connectivity issue with the provider
  Our technical teams have raised the issue with the provider – We are awaiting an update.

 

• Marcus (Goldman Sachs) – Connectivity issue – Blocked by provider
  Our technical teams have raised the issue with the provider, progress depends on them – Connection unavailable.

 

• AJ Bell You Invest – Connectivity issue with the provider
  Our technical teams have raised the issue with the provider – We are awaiting an update.

 

• St. James’s Place – MFA / Changes to login process blocking connection
  Our technical teams have raised the issue with the provider – We are awaiting an update.

 

• Now Pensions – Connectivity issue with the provider
  Our technical teams have raised the issue with the provider – We are awaiting an update.

 

• Aviva – Connectivity issue – Confirmed partially blocked by Provider
  Our Tech & Senior Leadership Team have raised the issue with the provider – Success rate fluctuating as some users have been able to save new credentials and work around the partial block.
• Note: Your security is our priority – Full announcement emailed out to affected users – Suggestion to contact provider directly to ask for clarification on their position & express support for a full API based solution.

 

• Santander Mortgages and Loans – Connectivity issue with the provider
  Our technical teams have raised the issue with the provider – Success rates fluctuating.

 

• Zopa – Connectivity issue with the provider
  Our technical teams have raised the issue with the provider – We are working on the resolution.

 

• Moneybox
  Connection is being investigated.

 

• Wealthify
  Connection is being investigated.

 

• Moneyfarm (Pensions, Savings and Investments)
• NS&I (Savings and Investments)
• Aegon Retiready (Pensions)
• Halifax (Loans / Mortgages)
• Lloyds (Loans)
• Nest (Pensions)
• Scottish Widows Personal Pensions / Scottish Widows
• Bank (Mortgages)
• Trading 212
• Prudential
• eToro

 

Provider led decisions have prevented the availability of the above connections.