The Moneyhub Prize Draw Terms & Conditions

1. In these rules, ‘we’, ‘us’ and ‘our’ refer to Moneyhub. Moneyhub is a trading style of Moneyhub Financial Technology Ltd.

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2. The draw is a free prize draw for all Moneyhub customers. Entry to the draw will not affect any of the conditions of your account.

3. The prize for the draw is a monthly prize pool of £500.

4. We may change the number or size of prizes. If we do this, we do not need to notify you or change these terms, but we will advertise the prizes available on our website and other publicity for the draw. All qualifying customers in the draw have an equal chance of winning. We will not pay the prize to any person other than the winner.

5. To be included in the draw, you must be a Moneyhub customer and meet the criteria for entry. All qualifying users will be automatically entered into the draw – unless you ask not to be.

6. In order to be entered into the draw you must log in and have at least one bank account connected and refreshed within your Moneyhub account between 00:01 on the first day of the month and 23:59 on the last day of the month. Accounts must be active at the time of the draw.

7. Entries are limited to one per person.

‍How to qualify to take part

‍8. To be a qualifying customer for the draw, you must be an individual and must come within all of the rules in 8.a, 8.b, 8.c and 8.d below.

a. You must be a Moneyhub registered account holder.

b. You must have at least one online bank account connected to your Moneyhub account. You must login and refresh the account during the dates detailed in point 6. At least one bank account must be active at the time of the draw.

c. Be at least 18 years old by the last day of the month before the draw takes place.

d. Live in England, Wales, or Scotland. Due to law, we currently exclude Northern Ireland. If in the future we are satisfied that the law in Northern Ireland has changed appropriately, we may allow customers living in Northern Ireland to take part in the Draw. We will let you know on our website or by email.

‍Customers who are not included

‍9. You are not eligible for the draw if you are an employee or family member of an employee of Moneyhub Financial Technology Ltd. You also are not eligible if you are someone who is engaged as a supplier, or employed by a supplier, and you are directly involved in or help with the draw.

‍If mistakes are made

‍10. We try our best to make sure that our records are correct and that all qualifying customers and only qualifying customers have been entered into the draw. However, it is possible that, in a small number of cases, a non-qualifying customer may be entered or a qualifying customer may be entered more than once, or not entered at all.

11. Where a qualifying customer is entered more than once, we will not be responsible in any way to other entrants. If, for whatever reason, a qualifying customer is left out of our records or out of the draw, we will not be responsible to them for any potential win they could have had. We will also not be responsible if we inadvertently pay a prize to someone who does not qualify, but we will take reasonable steps to ensure this does not happen and, where we discover the error, we will take reasonable steps to pay the prize to the next eligible person we randomly select.

12. We will also not be responsible to any qualifying customer if the draw cannot go ahead, is delayed or cancelled because of a legal or regulatory issue, a systems failure, the failure by any third party to perform services or for any cause beyond our reasonable control.

‍The draw and how it works

‍13. The draw will be held during the first 3 business days of each month. We will randomly select a customer (“potential winner”) for the prize from amongst those customers who:

a. Appear to satisfy all of the entrance requirements in Rule 8 at the end of the month before the draw takes place; and

b. who are not excluded by Rule 9.

14. In all matters relating to the draw, our decision is final and we will not respond to further questions or queries. We do not accept any liability for any letters or communications lost, damaged or delayed in transit.

15. If the draw cannot take place on the scheduled date and time and is not cancelled under Rule 24, it will take place as soon as is reasonably possible afterwards.

‍Announcing the winners

‍16. Within one month of the date of the draw, where we can, we will write to the potential winner who has been selected and checked against our records in accordance with Rule 13. ‘Write to’ in these rules includes written communication sent by email. We will use the last known email address that we have in our records. We may also try to contact the potential winner by other means, such as telephone, where we have these details. We will let you know how you can claim your prize. 

To make sure you don’t miss out, it’s important that you tell us as soon as possible if you change your email address.

‍17. Before we pay out any prize money, we can require the potential winner to provide reasonable proof of their identity, age and that they were living in England, Wales or Scotland as at the end of the month before the draw took place. We’ll let the potential winner know what proof we need to see when we write to them.

18. If we pay a prize to a person who falsely claims to be a winner, they are liable to pay back the prize money to us – as well as any extra costs, losses, damages and expenses experienced on our part, including any costs or other amounts we suffer in paying out the prize again to a genuine winner.

19. If a qualifying customer, who we have selected as a potential winner of the prize, has died at any time before we are due to pay it, whether before or after the draw has taken place, we will allow the personal representative of that customer to claim the prize on behalf of their estate. To do this, the personal representative must show us proof of authority to act – such as letters of administration, a grant of probate or such other documents we consider sufficient – to prove that they are entitled to receive the prize.

20. You can obtain the winners’ name and county within six months of the date of the monthly draw. We may ask the winner to take part in further publicity, but they do not have to agree to do this.

‍Unclaimed Prizes

‍21. The potential winner will no longer be entitled to a prize, if;

a. we have received no response to an email sent in accordance with Rule 16 to a potential winner within 14 days of sending it

b. we have not been able to send an email, because the mail has been returned from the address, we have not made contact through other means and more than 14 days have passed since the draw

c. if having made contact with a potential winner, we discover that they are not a qualifying customer or have been unable to provide the details we require as required by Rule 17.

22. At that time we will donate the unclaimed prize to a charity or charities. If a potential winner, who would have been a qualifying customer at the time we attempted to contact them, attempts to claim a prize after the 14 day period and there is reasonable justification for the delay, we may decide to award the prize, but we do not have to do so.

‍How to stop taking part

‍23. If, at any time, you decide you don’t want to take part in the draw, please let us know by writing to us at: support@moneyhub.com. We must receive your email by the last day of the month before the draw takes place in order for you to be excluded from the draw.

‍Changes to the draw and if we end the draw

‍24. We may cancel the draws or stop operating the draw altogether, without notice, where we are prevented from continuing because of:

a. a legal or regulatory issue,

b. a systems failure,

c. the failure by any third party to perform services; or

d. for any cause beyond our reasonable control.

25. If this happens, we will notify you by placing a notice on our website as soon as we are practically able to afterward.

26. We may stop operating the draw at any time by giving you notice of one calendar month. At any time by giving you notice, we may also change these rules, including the features of the draw – such as the amounts and number of prizes or the rules around qualifying accounts.

‍The promoter
‍27. Moneyhub is the promoter of the draw. Moneyhub Financial Technology Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Moneyhub Financial Technology Ltd is a registered AISP (Account Information Service Provider) and PISP (Payments Initiation Service Provider, reference no. 809360 at fca.org.uk/register. Moneyhub Financial Technology Ltd is registered in England and Wales with company number 06909772. ©️ Moneyhub Financial Technology Ltd 2021.