Support your customers on their Open Banking and Open Finance journeys with First Line Support
Moneyhub’s First Line Support works seamlessly with your own service solutions to provide expert guidance and support to your customers.
Moneyhub’s First Line Support works seamlessly with your own service solutions to provide expert guidance and support to your customers.
From helping users manage their existing connections, to supporting new customers as they start their Open Banking and Open Finance journeys. Our first-line support service gets you to market fast with a proven solution.
We’ll create a branded, fully automated self-service experience within your tenancy, overseen by the real Moneyhubbers in our support team
24/7 automated first line support in your own brand
Self-service FAQ and Help Centre packed with ‘user guide’ articles and ‘how to’ videos
Intelligent, automated chat bots to steer users to the right answers and escalate to our service team when appropriate
Service is provided by real humans with service levels to suit your proposition
Direct escalations to our software support team to identify, triage and fix issues
Standard weekly reporting of total support interactions, tickets raised and resolved, issues & opportunities, and complaints, all at either tenant or subtenant level
Whether you want to create your own solution, or you want us to do it for you—we have the technology for it. Our experienced team is here to support you now and in the future.