Support your customers on their Open Banking and Open Finance journeys with First Line Support
Moneyhub’s First Line Support works seamlessly with your own service solutions to provide expert guidance and support to your customers.
Moneyhub is about more than ‘just’ technology. Our years of experience providing first line support to users of the Moneyhub App is now available to our clients and their customers.
From helping users manage their existing connections, to supporting new customers as they start their Open Banking and Open Finance journeys. Our first-line support service gets you to market fast with a proven solution.
First line support is built for a digital first experience
We’ll create a branded, fully automated self-service experience within your tenancy, overseen by the real Moneyhubbers in our support team
24/7 Support
24/7 automated first line support in your own brand
Help Centre
Self-service FAQ and Help Centre packed with ‘user guide’ articles and ‘how to’ videos
Chat Bots
Intelligent, automated chat bots to steer users to the right answers and escalate to our service team when appropriate
Real Humans
Service is provided by real humans with service levels to suit your proposition
Problem Solving
Direct escalations to our software support team to identify, triage and fix issues
Weekly Reports
Standard weekly reporting of total support interactions, tickets raised and resolved, issues & opportunities, and complaints, all at either tenant or subtenant level