Consumer Duty Nudges

The power of data. Personalised insights and triggers to provide on-brand, relevant messages directly to your customers at just the right time, helping them to get on top of their finances.

Savings Booster Alert

Use transaction data from both current and savings accounts to identify people who have the capacity to save and could benefit from better interest rates.

Encourage people to move spare money from their current account to their savings based on their individual spending patterns.

Because Moneyhub can also detect connected savings accounts it knows if a consumer has enough money set aside for emergencies and can identify savings accounts into which spare money can be swept.

By tapping into personalised data, the nudge promotes financial wellness by increasing resilience. The surplus money can be used to create an emergency fund, a savings goal or to reduce debt.

Combine this with an account to account payment to seamlessly sweep the funds and make saving more intuitive and accessible.

Overdraft Avoidance Alert

Identify people in overdraft who don’t use the product in the way it was intended and do not have visible funds available elsewhere.

Assist users who are frequently or heavily into their overdrafts, suggesting potentially more cost-effective alternatives such as personal loans.

The alert is responsive to individual circumstances and uses this personalisation to promote more affordable options that could save money in the long term.

Because Moneyhub can detect overall indebtedness across a range of credit types it fosters financial responsibility and resilience, and helps collections staff and credit risk teams to provide potential solutions for managing debt and mitigating the effects of ongoing overdraft fees.

Upcoming Payment Alert

Alert people that their account is going to have insufficient funds to cover an upcoming payment to provide time to cover the payment and avoid unnessary charges.

Where cash is visibily available elsewhere offer to automate a sweep to cover the shortfall. Demonstrate how you use data, in real time, to avoid foreseeable harm by helping consumers understand the choices available to them.

Proactively notify users when there may be insufficient balance for their upcoming payments, potentially preventing unexpected costs and overdrafts.

The alert is tailored based on the user’s detected regular payments and current balance, serving as an early warning system to prompt action.

This personalised insight enhances financial control and user confidence, allowing for better management of finances and avoiding the pitfalls of unintentional overdrafts.

Long-Term Gain Alert

Identify people with more funds than 3 times their net monthly income in an instant access savings account and help them take an onward journey to longer term savings or investments. Increase interest available on cash or returns possible from investments.

Activated when users have a significant balance in easy/instant access savings accounts.

It prompts users to consider alternative financial products such as fixed-term savings accounts or investments, potentially offering better returns.

This alert aims to optimise user savings by encouraging diversification and growth of their assets, boosting confidence in their ability to enhance their financial health. This is particularly suitable for those users who can afford to lock away their savings for an extended period without immediate access needs.

Moneyhub can detect where a consumer does not make transfers, standing orders or direct debit payments to long term saving and investment products and can target those consumers who might be new to saving.

Investment Potential Alert

Where people have large proportions of their funds in cash accounts. By undertanding income, spending and net worth you can help them set aside the right amount of cash and express the investment returns that could be possible on the remaining balance.

Identify users who have a excess funds in cash accounts. Take into account their lifestyle and net worth. By doing so, it highlights potential opportunities for people to consider suitable investments, with the aim of enhancing their return potential.

This alert inspires confidence in users’ financial decision-making by demonstrating the possibility of wealth growth while maintaining their financial security.

It is specifically tailored for those people who have built a sufficient financial cushion, hence have the capacity to explore investment opportunities without jeopardising their short-term needs.

High-Interest Debt Alert

Identify people who regularly do not pay off the entire balance on their credit card but are in a position to do so with visible funds available.

Triggered for people who are paying high interest on credit card debt, yet hold a balance in their savings account or have regular surplus monthly income.

It encourages people to strategically utilise their savings to offset high-interest debts, potentially resulting in significant cost savings.

The alert is tailored specifically for users who have both savings/ spare income and high-interest debts, offering a tangible solution to manage and reduce their debt. By doing so, it boosts their confidence and allows them to regain control of their financial situation.

Optimise Your Savings Alert

Help consumers protect their cash wealth. Identify when cash holdings exceed the FSCS limit across multiple accounts withing the same banking group.

Designed to help people who may not understand the FSCS protection limits.

It encourages people to consider spreading their cash across other accounts or financial products.