The FCA Consumer Duty: Business Burden or Golden Opportunity?
The Financial Conduct Authority’s (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services.
Given the impact of Consumer Duty, we have teamed up with Opinium to carry out extensive research with banks, building societies, leasing companies, insurers, wealth managers, asset managers, and pension providers to understand sectors’ readiness - and the areas they deem the most challenging.
We’ve compiled the resulting, often alarming, findings into this useful white paper covering: