Glossary Archive - Moneyhub

Agentic AI

Organisations in financial services are fairly cautious of agentic AI, due to the constraints that need to be built around it to avoid widespread risk. But compliant agentic AI is possible, and we’re going to explore how you can use it to maximise the benefits while adhering to strict regulatory requirements.

Consumer Duty

Consumer Duty is a financial regulation in the UK that mandates financial institutions to meet ‘good outcomes’ across their customer groups. It aims to move the industry from tick-box compliance to a prudential regime that truly places the customer’s best interests at the heart of the business.

Merchant identification

Merchant ID plays an important role because it impacts customer experience, fraud identification, compliance, and how you guide users into their next steps.

Nudge theory

When we move from static, batch alerts to real-time, hyper-personalised nudges, engagement metrics in financial apps shift dramatically.

Segment of One in financial services: what difference does hyper-personalisation make?

Get granuluar with transaction data to gain a realistic view of each person’s circumstances, and become hyper-personalised with the communications and support that comes afterwards.

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