Frequently Asked Questions

While some of our competitors can only say that their data is as 'real-time' as the customer makes it available, we manage the relationship with the account provider. Therefore, we're able to sync accounts regularly, reducing the delay between a transaction taking place, and Moneyhub receiving the data.

In line with industry best practices, we encrypt all data for both transport and storage, and transactional data is held separately from other PII. Access to the data, for both customers and staff, is controlled by a holistic Identity and Access Management (IAM) solution that provides Authentication, Authorisation and Accounting (AAA) for our financial-grade interfaces.

We keep individuals' PII only as long as we need to be compliant with contractual and legal obligations. Our systems are used and audited by some of the largest banks and financial services firms in the world. We are ISO27001 certified and audited by the BSI. 

Our uptime has been 100% across 2025 and we target 99.99%. We rarely need to completely take the platform down to perform scheduled maintenance, but when we do this, it is carefully managed to happen during off-peak hours.

We provide dedicated, specialist product support backed up by the technical expertise of our engineering, connections and data science teams. Moneyhub can provide 1st line support for white label platforms or second line support to back up a client's support team. Service Levels are agreed in our contract and we report continually against those. 

We support full branded, embeddable, journeys to secure your customers explicit consent for data sharing and to capture their information. We use our Brand Mirror capabilities which allow a true reflection of your brand through configuration rather than expensive custom builds. These flows have been optimised with hundreds of hours of testing. We can also offer these services via secure API if you would prefer to build your own flow. 

This can take as little as a few weeks or up to two months for more complex changes. We generally work as fast as needed to meet clients' aspirational deadlines.