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Liar-buyer fraud: the dispute crisis draining UK banks

The need-to-know cost drivers behind false chargeback fraud and the practical enrichment tools that provide the insights you need to build a robust dispute defence for your bank.

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Matt Barr

Matt Barr
Product Director

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What’s in it for you:

  • A name and number for the problem you’re already feeling: arm yourself with the validated hard numbers to take into board discussions and budget meetings
  • A solution to the systemic problem: proof that liar-buyer fraud is not simply a cost of doing business
  • A model that your team can work from: more than just a diagnosis, this whitepaper offers a framework for your fraud team to implement and cut the number of liar buyer chargebacks

“Liar-buyer fraud isn’t a fringe problem any more, it’s costing UK banks millions in staff time alone. The industry has been treating it as a fraud issue when really it’s a data intelligence issue, banks simply don’t have the information to challenge a false claim with confidence. This paper shows how banks can gain the insights into where that money is leaking, and what they can do about it before it gets worse.”

– Matt Barr, Product Director at Moneyhub

About Matt Barr

Matt Barr is a Product Director here at Moneyhub. He’s been working either with or for banks since the mid-00s, solving all manner of problems. From ISA transfers to corporate actions, Matt now focuses on transaction categorisation and enrichment. When he’s not solving client problems, you can find Matt buried under his children’s laundry or stomping through the Peak District.

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