Our uptime has been 100% across 2025 and we target 99.99%. We rarely need to completely take the platform down to perform scheduled maintenance, but when we do this, it is carefully managed to happen during off-peak hours.
We provide dedicated, specialist product support backed up by the technical expertise of our engineering, connections and data science teams. Moneyhub can provide 1st line support for white label platforms or second line support to back up a client’s support team. Service Levels are agreed in our contract and we report continually against those.
share
Categories